Customers and community

Making a positive impact on our communities

We are committed to delivering attractive, high quality homes alongside an excellent customer experience, while creating lasting value for the communities in which we build. Our approach goes beyond housing to include investment in local infrastructure, support for community facilities and the delivery of affordable homes, ensuring that our developments meet local needs and contribute towards thriving communities.

Creating sustainable and thriving communities

Our developments are designed to create thriving communities with lasting social value, delivered through thoughtful design, investment in local infrastructure and strong stakeholder partnerships. We create social value in the following key areas:

01 Local infrastructure and community investment

We contribute to local infrastructure improvements such as public transport, schools, community centres, healthcare facilities and play areas, helping to build stronger and more resilient neighbourhoods. We also make financial and in-kind contributions and donations to local organisations, charities and good causes to support wider community wellbeing.

02 Economic growth and skills

We drive socio-economic growth by creating jobs for local subcontractors, apprentices, trainees and supply chain partners.

03 Green spaces and nature connections

Our developments include accessible green spaces and biodiversity features to encourage healthy lifestyles and connect people with nature.

04 High quality homes and customer experience

We deliver well designed, energy efficient homes alongside excellent service and aftercare, reflected in our 5-star Home Builders Federation customer satisfaction rating. Our developments include affordable housing to help meet local needs and create inclusive communities.

Charitable giving

We are proud to partner with Young Lives vs Cancer, the UK’s leading charity supporting children, young people and families facing cancer. Through this long-term partnership, we contribute funding and in-kind support to help the charity provide emotional, financial and practical support across the UK.

Beyond our national partnership, we support a wide range of local organisations through donations, sponsorships, fundraising and volunteering, working with schools, hospices, sports teams and grassroots groups in the communities where we operate. Our charitable giving reflects our broader commitment to building not just homes, but stronger, thriving communities.