MUFG Corporate Markets
Central Square
29 Wellington Street
Leeds
LS1 4DL
Customer Support Centre: 0371 664 0300
(Calls are charged at the standard geographic rate and will vary by provider)
From overseas: +44 (0)371 664 0300
(Calls will be charged at the applicable international rate)
Lines are open from 9.00 am to 5.30 pm Monday to Friday, excluding public holidays in England and Wales.
Email: shareholderenquiries@cm.mpms.mufg.com
Website: cn.signalshares.com
The fastest way to get information about your shareholding is to use the shareholder portal Signal Shares at cn.signalshares.com. If you haven’t used the portal before, you’ll need to register and activate your account. You’ll need to know your Investor Code and your registered address.
Crest Nicholson Holdings plc does not pay dividends by cheque. To receive your dividends by direct credit into your bank or building society account, provide your UK bank or building society account details quickly and easily via Signal Shares or by calling MUFG Corporate Markets.
If you do not provide bank or building society details, any dividends due to you will be retained until your details are received.
Yes. If you would like to receive an email notification that your dividend has been paid into your bank account and that your dividend confirmation statement is available on the shareholder portal, you can register this preference at cn.signalshares.com.
Shareholders will no longer be sent a paper dividend conformation by post.
Crest Nicholson Holdings plc does not pay dividends by cheque. If you have withheld or uncashed dividends from prior payments, you will need to provide UK bank or building society details and the payments will be automatically reissued to your account.
You can view dividend payments that have been paid to you via cn.signalshares.com.
If you need a replacement dividend confirmation, contact MUFG Corporate Markets.
Refer to the HM Revenue & Customs website for information regarding your personal tax-free dividend allowance. If you are a resident outside of the UK or in any doubt about your own tax position, you should seek advice from a professional tax advisor.
Your Investor Code (IVC), also known as a shareholder reference number, can be found on any correspondence from MUFG Corporate Markets. If you don’t have a record of your IVC, you can call MUFG Corporate Markets to request it.
Note that your IVC is not the same as the URN you may have had from the previous Registrar, Equiniti.
If you’d like to receive your shareholder communications by email, tell the Registrar your email address via cn.signalshares.com.
You’ll need to send MUFG Corporate Markets (see contact details) a signed letter stating your old and new names, address, the name of the company you hold your shares in (Crest Nicholson Holdings plc) and, if you know it, your Investor Code. Depending on the circumstances of your name change, you may also need to send the original legal document which confirms the change, such as a marriage certificate, deed poll or a decree absolute. The original documents will be returned to you by registered post.
You must notify MUFG Corporate Markets of the change either online at cn.signalshares.com or in writing.
If sending notification in writing, make sure that your notification is signed by all joint shareholders where applicable.
Contact MUFG Corporate Markets.
Depending on the value of the missing share certificate, you may be able to complete an indemnity over the telephone. If the value exceeds the threshold applicable at that time, you will be able to request that the Registrar sends you a letter of indemnity to sign and return to enable the issue of a replacement certificate.
There will be a charge for this service.
The letter of indemnity can be cancelled if you have not already sent it back to the Registrar. A cancellation fee of £33.75 will be applicable for this service. To do this, put a line through the form and send it to MUFG Corporate Markets with a cheque made out to ‘MUFG Corporate Markets (UK) Limited’ to cover the cancellation fee.
If you paid for the letter of indemnity using your debit card, the Registrar will arrange to refund any money owed to you. Note that you will need to pay a cancellation fee; this will be deducted from the money refunded to you.
If you have already filled in a letter of indemnity and sent it back to the Registrar, the original certificate is now invalid. The Registrar can't refund any fees you paid.
You can download a stock transfer form from the help centre or the documents area at cn.signalshares.com. Alternatively, you can contact MUFG Corporate Markets (see contact details) if you would like a copy sent in the post.
Completed forms should be returned to MUFG Corporate Markets together with your share certificate.
There is no charge for this service.
If you have only a small number of shares which are uneconomical to sell, you may wish to donate them to charity free of charge through ShareGift (Registered Charity no. 1052686).
For more information about ShareGift and how to donate your shares, visit www.sharegift.org, telephone 020 7930 3737 or email help@sharegift.org.uk.
You can download a ShareGift transfer form from the help centre or the documents area at cn.signalshares.com. Alternatively, you can contact MUFG Corporate Markets (see contact details) if you would like a copy sent in the post.
If the shareholder has passed away, we will need to update our records. The specialist team at MUFG Corporate Markets is here to help you through every step of the process. It is always available to answer any questions that you have, so that you feel fully supported and understood.
To talk to the specialist bereavement team, call:
UK callers: 0800 181 4702
International callers: +44 800 181 4702
Calls to Freephone numbers will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate.
Further information, including guidance on what to do when a shareholder passes away and the services that can support you, is available from www.mpms.mufg.com/en/for-individuals/uk/shareholders/bereavement-services/. From here, you can also email the specialist bereavement team directly.
You may have two Investor Codes due to a difference in the name or registered address.
You should arrange to have your two accounts amalgamated by writing to MUFG Corporate Markets (see contact details) giving details of the accounts concerned and the account you wish to keep as the primary account moving forward. They will apply any dividend instruction you have already given to the merged accounts, unless you provide new instructions.
If there is a difference in name between the two accounts, you will need to provide a copy of one of the following documents:
Birth certificate
Passport
Driving licence
Utility bill
There is no charge for this service.
